Effective Date: 7/1/2024
Last Updated: 7/1/2025

1. Overview

At MarketMagnetix Media Group, we are committed to delivering exceptional digital marketing services that drive measurable results for our clients. This Fulfillment Policy outlines our service delivery standards, timelines, communication protocols, and mutual responsibilities to ensure successful project outcomes.

2. Service Delivery Framework

2.1 Our Three-Phase Process

Phase 1: Discovery & Strategy (Days 1-14)

• Initial consultation and business assessment
• Competitive research and market analysis
• Custom marketing strategy development
• Campaign planning and timeline establishment

Phase 2: Implementation & Launch (Days 15-45)

• Creative asset development
• Technical setup and configuration
• Campaign launch and initial optimization
• Quality assurance testing

Phase 3: Optimization & Reporting (Ongoing)

• Continuous performance monitoring
• Data-driven optimizations
• Regular reporting and communication
• Strategic recommendations for scaling

2.2 Service-Specific Delivery Timelines

Search Engine Optimization (SEO)

• Initial audit and strategy: 7-10 business days
• On-page optimization: 14-21 business days
• Content creation: 5-7 business days per piece
• Technical implementations: 10-14 business days
• Expected results visibility: 60-90 days

Website Design & Development

• Design mockups: 7-14 business days
• Development and testing: 21-45 business days
• Revisions and final approval: 5-10 business days
• Launch and go-live: 2-3 business days

Social Media Advertising

• Campaign setup and creative development: 5-7 business days
• Ad account setup and approval: 2-3 business days
• Launch and initial optimization: 3-5 business days
• Performance reporting: Weekly/bi-weekly as agreed

Lead Generation Campaigns

• Strategy development: 7-10 business days
• Campaign setup: 5-7 business days
• Landing page creation: 10-14 business days
• Launch and lead flow testing: 2-3 business days

3. Communication & Reporting Standards

3.1 Regular Communication

• Kick-off Meeting: Within 48 hours of contract signing
• Weekly Check-ins: For active campaigns during first month
• Bi-weekly Updates: For ongoing optimization phases
• Monthly Strategy Reviews: For long-term partnerships
• Emergency Response: Within 4 business hours for urgent issues

3.2 Reporting Schedule

• Bi-Weekly Reports: Campaign performance during launch phase
• Monthly Reports: Comprehensive performance analysis
• Quarterly Reviews: Strategic planning and goal assessment
• Annual Reviews: Complete ROI analysis and planning for following year

3.3 Report Contents

All reports will include:

• Key performance indicators (KPIs) and metrics
• Campaign performance analysis
• ROI calculations and cost-per-acquisition data
• Actionable insights and recommendations
• Next month's optimization strategy
• Clear, jargon-free explanations of all data

4. Quality Assurance Standards

4.1 Our Quality Commitments

• All deliverables undergo internal review before client presentation
• Technical implementations are tested across multiple devices and browsers
• Content is proofread and fact-checked before publication
• Campaign setups are verified by a second team member
• Performance benchmarks are established and monitored

4.2 Performance Standards

• Website Load Speed: Target under 3 seconds
• Mobile Responsiveness: 100% compatibility across devices
• SEO Compliance: All work follows current Google guidelines
• Ad Campaign Setup: Zero technical errors in tracking and attribution
• Content Quality: Professional, brand-aligned, and error-free

5. Revision & Modification Process

5.1 Included Revisions

• Website Projects: Up to 3 rounds of revisions per milestone
• Creative Assets: Up to 2 rounds of revisions per asset
• Campaign Modifications: Ongoing optimization included in retainer
• Content Pieces: 1 round of revisions per piece

5.2 Additional Revisions

• Additional revisions beyond included limits: $150 per hour
• Major scope changes require written approval and may affect timeline
• Requests for additional revisions must be submitted within 7 business days of delivery

5.3 Approval Process

• Client has 5 business days to review and provide feedback
• Failure to respond within timeline constitutes approval to proceed
• All approvals must be provided in writing (email acceptable)

6. Client Responsibilities & Requirements

6.1 Required Client Inputs

• Timely Feedback: Responses within agreed timeframes
• Asset Provision: Brand materials, login credentials, content as needed
• Decision Making: Prompt approval of strategies and creative materials
• Access Provision: Website, social media, and advertising account access
• Budget Allocation: Timely payment of advertising spend and fees

6.2 Communication Requirements

• Designated point of contact for all project communications
• Participation in scheduled strategy and review calls
• Advance notice (minimum 24 hours) for meeting rescheduling
• Prompt notification of any business changes affecting campaigns

6.3 Content and Materials

• All client-provided content must be legally compliant and accurate
• Client maintains responsibility for accuracy of business information
• Client must provide necessary legal disclaimers and compliance requirements
• High-resolution logos and brand assets must be provided within 48 hours of request

7. Performance Expectations & Guarantees

7.1 What We Guarantee

• Service Delivery: All services delivered within stated timeframes
• Quality Standards: Work meets all specified quality benchmarks
• Communication: Response to client inquiries within 4 business hours
• Reporting Accuracy: All data and metrics accurately tracked and reported
• Best Practices: All work follows current industry standards and guidelines

7.2 Performance Expectations

While we cannot guarantee specific business outcomes due to market variables,

we commit to:

• Implementing proven strategies based on industry best practices
• Providing data-driven optimization recommendations
• Maintaining campaign performance above industry benchmarks when possible
• Delivering measurable improvements in agreed-upon KPIs

7.3 Timeline Commitments

• On-Time Delivery: 95% of deliverables completed within stated timeframes
• Emergency Response: Critical issues addressed within 24 hours
• Project Updates: Regular progress updates throughout project lifecycle

8. Refund & Cancellation Policy

8.1 Setup and Strategy Fees

• Setup fees are non-refundable once work has commenced
• Strategy development fees are non-refundable once delivered
• Unused portions of pre-paid strategy hours expire after 12 months

8.2 Monthly Retainer Services

• 30-day written notice required for cancellation
• Services continue through the end of the current billing cycle
• No refunds for partial months of service
• Final reporting provided within 14 days of cancellation

8.3 Project-Based Work

• 25% refund available if project cancelled before 25% completion
• No refund available after 25% project completion
• All completed work and materials remain property of client

8.4 Advertising Spend

• Advertising budgets managed on behalf of client are non-refundable
• Unused advertising spend remains in client's advertising accounts
• Management fees for advertising are earned upon campaign launch

9. Force Majeure & Service Interruptions

9.1 Uncontrollable Circumstances

We are not responsible for delays caused by:

• Third-party platform outages (Google, Facebook, etc.)
• Client delays in providing feedback or materials
• Acts of God, natural disasters, or government restrictions
• Technical failures beyond our reasonable control

9.2 Service Recovery

In the event of service interruptions:

• Immediate notification to affected clients
• Timeline adjustments as necessary
• Expedited service recovery when possible
• Transparent communication throughout resolution process

10. Intellectual Property & Confidentiality

10.1 Work Product Ownership

• Custom strategies and campaigns become client property upon full payment
• MarketMagnetix retains rights to general methodologies and processes
• Client maintains ownership of all brand materials and business information
• Third-party tools and platforms retain their respective ownership rights

10.2 Confidentiality

• All client information treated as strictly confidential
• Non-disclosure of client strategies, performance data, or business information
• Secure handling and storage of all client materials and data
• Team members bound by confidentiality agreements

11. Limitation of Liability

Our total liability for any claims related to our services shall not exceed the amount paid by the client for services in the 12 months preceding the claim. We are not liable for:

• Indirect, consequential, or punitive damages
• Lost profits or business opportunities
• Third-party platform policy changes affecting campaign performance
• Results affected by factors outside our direct control

12. Dispute Resolution

12.1 Resolution Process

1. Direct Communication: Initial attempt to resolve through account manager
2. Management Review: Escalation to management team if needed
3. Mediation: Professional mediation if direct resolution unsuccessful
4. Arbitration: Binding arbitration as final resolution method

12.2 Governing Law

This policy is governed by the laws of New Jersey, United States, and any disputes will be resolved in New Jersey jurisdiction.

13. Policy Updates

We reserve the right to update this Fulfillment Policy with 30 days written notice to clients. Continued use of our services after policy updates constitutes acceptance of the revised terms.

14. Contact Information

For Service-Related Questions:

• Email: contact@marketmagnetix.agency
• Phone: 718-496-9400
• Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

For Billing Questions:

• Email: contact@marketmagnetix.agency
• Phone: 718-496-9400

For Emergency Support:

• Email: contact@marketmagnetix.agency
• Phone: 718-496-9400

MarketMagnetix Media Group
Elevating Your Online Presence, Accelerating Your Business Growth

This Fulfillment Policy is effective as of 7/1/2025 and supersedes all previous versions.